Q.  What is the maximum weight capacity of your electric wheelchairs?

A.  Our electric wheelchairs support a weight capacity of 100–150 kg (220–330 lbs), depending on the model. Check the product specifications for exact limits.

Q.  How far can the wheelchair travel on a single charge?

A. The range is 15–40 km (9–25 miles) per charge. Actual distance may vary based on terrain, user weight, and speed settings.

Q.  Are these wheelchairs suitable for outdoor use?

A. Yes! Our wheelchairs feature robust tires, powerful motors, and suspension systems designed for both indoor and outdoor use, including grass, gravel, and slight inclines.

Q.  What certifications do your products have?

A. All wheelchairs are CE-certified, FDA-approved (for applicable models), and ISO 13485-certified, ensuring compliance with international medical device quality management standards.

Q.  How long does the battery take to charge?

A. A full charge takes 4–8 hours, depending on the battery status. All models include a smart charger to prevent overcharging.

Q.  Can the wheelchair be disassembled for travel?

A. Yes, most models are foldable and easy to disassemble for transport. Some even offer airline-compatible lithium batteries (IATA-certified).

Q.  Do you offer waterproof or weather-resistant models?

A. Yes, select models feature IPX4-rated water resistance, protecting against splashes and light rain.

Q.  What payment methods do you accept?

A. We accept wire transfers (T/T), credit cards (Visa/Mastercard), and PayPal. For bulk orders, contact us for flexible payment terms.

Q.  How long is the warranty period?

A. All electric wheelchairs come with a 1-year comprehensive warranty covering the entire unit.

Q.  Can I order replacement parts?

A. Absolutely. We provide genuine replacement parts (batteries, joysticks, tires, etc.) with global shipping. Visit our “Spare Parts” section or contact support.

Q.  Do you ship internationally?

A.  Yes! We ship worldwide via DHL, FedEx, or sea freight. Shipping costs and delivery times vary by location. Contact us for a quote.

Q.  What if the product arrives damaged?

A.  Inspect the package upon delivery. If damage occurs, notify us within 48 hours with photos, and we’ll arrange a replacement or repair at no extra cost.

Q.  Can I customize the wheelchair (e.g., seat width, colors)?

A.  Customization options (seat size, armrests, colors) are available for bulk orders (50+ units). Contact our sales team for details.

Q.  Are user manuals included?

A.  Yes, all products include an English user manual. Additional language options (Spanish, French, Arabic, etc.) are available upon request.

Q.  How do I contact customer support?

A.  Reach us via email at info@excellentwheelchairs.com or WhatsApp/WeChat at ++86 18251009960. Our team is available 24/5.