After-Sale Service

Your Peace of Mind, Our Priority

At Suqian Excellent Science and Technology Co., Ltd., our commitment to excellence doesn’t end at delivery. We stand by every product with comprehensive after-sale support, ensuring long-term reliability and satisfaction for our global clients. Whether you’re a caregiver, medical institution, or distributor, we’re here to empower your operations with responsive, solutions-driven service.

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Our Service Commitments

24/7 Technical Assistance: Multilingual engineers available via phone, email, or video call.

2-Year Warranty: Free repairs or replacements for manufacturing defects.

Lifetime Consultancy: Expert guidance on maintenance, upgrades, and regulatory updates.

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Core Services

Rapid Troubleshooting

On-Demand Assistance: Diagnose and resolve issues remotely within 24 hours (urgent cases).

Spare Parts Supply: Over 10,000 OEM components in stock for fast repairs.

Step-by-Step Guides: Accessible online manuals and video tutorials for common fixes.

Preventive Maintenance

Scheduled Inspections: Proactive checks for motors, batteries, and structural integrity.

Software Updates: Free firmware upgrades for smart devices (e.g., IoT-enabled stair climbers).

Performance Reports: Detailed analytics to optimize product lifespan.

Training & Certification

Caregiver Workshops: On-site or virtual training on safe product operation.

Technical Certifications: Accredited programs for repair technicians.

 

 

 

Customized Service Plans

Priority Support Packages: Tailored SLAs for hospitals and large-scale facilities.

Extended Warranty Options: Up to 5 years of coverage for critical equipment.

 

 

 

WHY CHOOSE US

20+ Years of Expertise: Deep understanding of elderly care product ecosystems.

ISO 13485 Compliance: Service protocols aligned with medical device standards.

95% First-Contact Resolution Rate: Minimize downtime, maximize trust.

Emergency Shipments: Air freight priority for critical spare parts.

Localized Warehouses: Reduce delivery times with regional stockpiles.

Customs Clearance Assistance: Streamlined documentation for hassle-free imports.

Need Assistance? We’re Here to Help!

📞 24/7 Hotline: + 86 18251009960 | +86 18951193173
📧 Email: info@excellentwheelchairs.com
🌐 Live Chat: Click to contact us, send a message and we will respond promptly.

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